Terms & Conditions
Thank you for visiting our website.
By placing and order and making a payment, you are confirming you have read and accepted the terms and conditions outlined below. Once you have successfully completed checkout on our website and payment is accepted, you will receive an email confirmation from us with an order number.
If you have any questions, please don’t hesitate to contact our team.
All prices listed on our website are in New Zealand Dollars (NZD) inclusive of GST of 15%. Prices exclude all costs associated with delivery which is payable by you in addition to the price of the items purchased. We accept payment via various methods, including credit cards, debit cards, bank transfers, and cash (in-store purchases only).
A delivery cost will be quoted using the address provided by you on this order, this must be paid before delivery of the items. (A delivery quote option displayed as $0.00 does not indicate the actual delivery cost.) Additional delivery charges may apply due to access restrictions, fragile, oversized items, rubbish removal, or with special delivery instruction.
We reserve the right to alter prices shown on our online store at any time without prior notice.
Prices are fixed upon order confirmation.
Our online store features a selection of products available in our Christchurch store. We make every effort to keep an up-to-date inventory of our range online – however, the availability of these products is subject to change and cannot be guaranteed.
If there has been an error and we are unable to deliver a product ordered on our website, you’ll be notified by email or phone and a refund will be issued to the credit card as soon as possible.
Please note, not all of the 1000s of items we sell will be online. If there’s something specific that you’ve seen in our physical store, feel free to contact us and we’ll endeavour to get it added to your order as soon as possible. If an item is not in stock, please contact us; we may have shipments on the
LEAD TIME AND DELIVERY
The lead time for your order will vary depending on the item(s) purchased and its availability. You will receive an estimated lead time at the time of purchase. However, please note that these are estimates and are subject to change due to unforeseen circumstances. We will make every effort to deliver your order within the estimated lead time but there may occasionally be delays outside of our control.
If there is no one available to accept delivery on the pre-arranged delivery date, you will be charged for the return of your items to our warehouse and a re-delivery fee will apply.
REFUND, RETURN AND EXCHANGE POLICY
We are unable to accept the return of items for refund, exchange or credit unless the delivered item is damaged or faulty.
We do not refund for change of mind or items that don’t fit. To that end we recommend taking measurements and being certain before making a purchase.
If we agree the items are damaged or faulty, we will meet our obligations under the CGA to refund, repair or replace. No refunds or exchanges on clearance or sale items.
In the event we agree to accept a return for reasons other than our obligations under our Warranty Terms, the request to return your items must be made within 7 days of receipt. The items must be returned unused and in original condition/packaging. You will need to pay all costs associated with
the return of the items.
Due to the nature of natural timbers and textiles, some products will vary from the product images used. We are not be liable for any product that varies from the images or descriptions used on the website. Product images are to be regarded as a guide only; in purchasing you accept that there may be natural variance from product to product.
Please inspect your items when you take delivery of them. If they or the packaging shows any signs of having been damaged in transit, please photograph the packaging damage prior to unpacking, and note the damage on the delivery documentation presented by the carrier for your signature. We
require you to notify us in writing of any damage to the items within 24 hours of delivery.
If you request to cancel your order prior to delivery and we agree to cancel your order, you will be refunded your payment less a $150 cancellation fee to cover our administrative costs and expenses incurred in handling and then cancelling the order.
We provide a warranty on our products in accordance with the Consumer Guarantees Act 1993. The warranty period may vary depending on the item.
The warranty covers defects in materials and workmanship under normal use. It does not cover damage caused by misuse, accidents, or unauthorised repairs. Normal wear and tear, soiling or fading and creasing will occur due to natural characteristics of fabric and normal usage.
Natural timber goods where cracks, splits and twisting have occurred are considered the natural behaviour of wood.
To claim warranty service, please contact our sales team and provide proof of purchase and details of the issue.
Our liability for any claim, whether in contract, tort, or otherwise, arising out of or in connection with the purchase or use of our products shall be limited to the purchase price paid by you.
We are not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or any delays or disruptions in delivery.
Please note that these terms and conditions are subject to change without prior notice. Any changes or updates will be posted on our website.